Key Highlights:

  • Education team outlook
  • Students outlook during the current situation
  • Education Stakeholder outlook
  • Agent Outlook
  • Overall Sentiment of the Education Market
  • Current Focus
  • Experience/ Learnings from Online Agent Fairs
  • Topmost Student queries

Published biweekly, the COVID-19 education team sentiment snapshot highlights information drawn from a survey conducted every week in an effort to gather on-the-ground intelligence from our education team to assist all our stakeholders (students, Universities, Agents, etc.) in preparing for the uncertainty surrounding the ongoing COVID-19 situation. This snapshot presents the insights from a survey conducted with our education team in India from June 29 – July 10, 2020, and captures how the sentiments have evolved in the past two weeks.

We surveyed 62 of our in-country representatives for various Universities across Australia, Canada, New Zealand, the United Kingdom, and the United States of America.


Key Findings

 Education Team Outlook

  • Uncertain (43%), 15%
  • Neutral (34%),  5%
  • Positive (20%), 5%
  • Negative (3%) 5%

Student Outlook

  • Uncertain (61%), 11%
  • Neutral (17%), 12%
  • Positive (16%)
  • Negative (6%)

Education Stakeholder outlook

  • Uncertain (40%), 7%
  • Neutral (40%), 9%
  • Positive (18%), 2%
  • Negative (2%)

Agent Outlook

  • Uncertain (48%), 15%
  • Neutral (27%), 9%
  • Positive (19%), 2%
  • Negative (6%) 8%

Overall Sentiment of the Education Market

  • Uncertain (56%), 3%
  • Neutral (26%), 5%
  • Positive (8%), 3%
  • Negative (10%) 5%

Top Student Queries

  • The major focus of the education team these past two weeks have been Conversion (69%), Planning (66%), and Engaging Stakeholders (64%). 
  • The Education Team indicated spending 40-60% of their time these past two weeks on Conversion and Engaging stakeholders.
  • 92% of our education team has attended more than 5 online agent fairs since the lockdown. 
  • 41% of the team has also organised more than 5 online interactions in the past two weeks alone to engage all the stakeholders. 33% of our team also participated in panels in the past two weeks.
  • For reaching out to students for undergraduate programs, 42% of the education team is focussing on special agent events, 16% on career seminars by counsellors and 10% by career platform for schools.
  • We continue to notice a high number of Deferral/refund related queries/requests (84%). Students are also increasingly raising queries regarding the impact of online classes on degree/ post-study work visa (64%).
  • In order to address these challenges, institutions are providing quick/regular updates to the students and our agents suggest 82% of the institutions have also started offering online start for the upcoming intake, an 12% increase in the last two weeks
  • The education team suggests New Zealand (36%)Canada (30%) and the United Kingdom (16%) have done a good job of managing and communicating around the impact of COVID-19.

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