Key Highlights:

  • Education team outlook

  • Student outlook during the current situation

  • Education Stakeholder outlook

  • Agent Outlook

  • Overall Sentiment of the Education Market

  • Current Focus

  • Experience/ Learnings from Online Agent Fairs

  • Top most Student queries



Published weekly, the COVID-19 education team sentiment snapshot highlights information drawn from a survey conducted every week in an effort to gather on-ground intelligence from our education team to assist all our stakeholders (students, Universities, Agents etc.) in preparing for the uncertainty surrounding the ongoing COVID-19 situation. This snapshot presents the insights from a survey conducted with our on-ground education team in India from June 8 – 12, 2020 and captures how the sentiments have evolved since past week.

We surveyed 38 of our in-country representatives for various Universities across Australia, Canada, New Zealand, the United Kingdom and the United States of America.




Key Findings from our survey:



Education Team

  • Uncertain (37%)
  • Neutral (40%)
  • Positive (21%)
  • Negative (2%)



Student outlook

  • Uncertain (50%)
  • Neutral (26%)
  • Positive (16%)
  • Negative (8%)



Education Stakeholder Outlook

  • Uncertain (51%)
  • Neutral (38%)
  • Positive (11%)



Agent Outlook

  • Uncertain (45%)
  • Neutral (32%)
  • Positive (18%)
  • Negative (5%)



Overall Sentiment of the Education Market

  • Uncertain (55%)
  • Neutral (26%)
  • Positive (14%)
  • Negative (5%)


There is an increasing amount of Uncertainty amongst all the stakeholders in the past week.

  • The major focus of the education team this week has been Student Counselling (63%) along with Conversion (61%). Engaging Stakeholders (58%) is still an important focus area for the team along with Agent Fairs (53%) and Planning/Research (63%) on how to manage the current situation since the market dynamics are evolving rapidly. 
  • The Education Team indicated spending 40-60% of their time this week on Student Counselling and Conversion, while the remaining time was spent on Engaging Stakeholders, Agent Fairs and training.
  • Most of the agent events have now moved online. However, 29% of our team indicates that only a limited number of agents are organizing the majority of the online fairs. 92% of our education team have attended more than 5 online agent fairs since the lockdown. 9% of the team attended more than 4 online agent fairs in the last week alone. 
  • 24% of the team have also organised more than 5 online interactions in the last week alone to engage all the stakeholders. 52% of our team also participated in panels last week, reaching out to Students (45%), parents (32%) and counsellors (35%), Schools (26%), Colleges (21%), Universities (21%) and Accommodation providers (3%)
  • Experience/ Learning from online Agent Fairs: 48% of the education team indicates that the online agent fairs are efficient and convenient. 21% of the team also suggests that the online fairs are less effective than 1-on-1 counselling while 32% of the team disagrees and indicated online fairs are more effective or as effective as 1-on-1 counselling. 26% of the team also indicated that the turnout to the online agent fairs is low. However, the students attending the fair are more focused (19%).
  • For reaching out to students for undergraduate programs, 40% of the education team is focussing on special agent events, 12% on career seminars by counsellors and 20% by career platform for schools. The team is also reaching out to students through university portals, school counsellors, digital campaigns and webinars.





Top Student Queries


For the first time in the last couple of months, our team noticed a downward trend in deferral/ refund related queries/requests (71%). University Preparedness for COVID-19 (63%) along with the impact of online classes on degree/post-study work (61%) are important concerns for students. 50% of the students also raised extension requests in the last week. A significant number of students have also started to enquire around entry requirements, application procedure (38%) and the overall program schedule (45%). In order to address these challenges, institutions are providing quick/regular updates to the students and our agents suggest 58% of the institutions have also started offering online start for the upcoming intake, a substantial 28% increase from last week. In the past week, based on interactions with students, parents and all other stakeholders, our education team suggests New Zealand (53%), followed by Canada (19%) and Australia (14%) have done a good job of managing and communicating around the impact of COVID-19.

Stay Tuned and Be Safe!





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