Key Highlights:

  • Education team outlook
  • Students outlook during the current situation
  • Education Stakeholder outlook
  • Agent Outlook
  • Overall Sentiment of the Education Market
  • Current Focus
  • Experience/ Learnings from Online Agent Fairs
  • Topmost Student queries

Published weekly, the COVID-19 education team sentiment snapshot highlights information drawn from a survey conducted every week in an effort to gather on-the-ground intelligence from our education team to assist all our stakeholders (students, Universities, Agents, etc.) in preparing for the uncertainty surrounding the ongoing COVID-19 situation. This snapshot presents the insights from a survey conducted with our education team in India from June 15 – 19, 2020 and captures how the sentiments have evolved since the past week.

We surveyed 49 of our in-country representatives for various Universities across Australia, Canada, New Zealand, the United Kingdom, and the United States of America.


Key Findings

Education Team Outlook

  • Uncertain (41%)
  • Neutral (37%)
  • Positive (20%)
  • Negative (2%)

Student Outlook

  • Uncertain (53%)
  • Neutral (25%)
  • Positive (22%)

Education Stakeholder outlook

  • Uncertain (39%)
  • Neutral (39%)
  • Positive (20%)
  • Negative (2%)

Agent Outlook

  • Uncertain (38%)
  • Neutral (38%)
  • Positive (22%)
  • Negative (2%)

Overall Sentiment of the Education Market

  • Uncertain (47%)
  • Neutral (37%)
  • Positive (14%)
  • Negative (2%)

Top Student Quries

  • The major focus of the education team this week has been Student Counselling (69%) along with Conversion (66%).
  • The Education Team indicated spending 40-60% of their time this week on Student Counselling and Engaging stakeholders.
  • 92% of our education team have attended more than 5 online agent fairs since the lockdown.
  • 21% of the team have also organised more than 5 online interactions in the last week alone to engage all the stakeholders. 48% of our team also participated in panels last week.
  • For reaching out to students for undergraduate programs, 38% of the education team is focussing on special agent events, 16% on career seminars by counsellors and 12% by career platform for schools.
  • Deferral/ refund related queries/requests (73%) along with impact of online classes on degree/ post-study work visa (71%) are the most important concerns for students. Students are also increasingly raising Visa related queries (70%), which suggests a positive shift in the student outlook.
  • In order to address these challenges, institutions are providing quick/regular updates to the students and our agents suggest 59% of the institutions have also started offering online start for the upcoming intake.
  • The education team suggests New Zealand (47%), followed by Canada (29%) and Australia (10%) have done a good job of managing and communicating around the impact of COVID-19.
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