Key Highlights:

  • Education team outlook
  • Students outlook during the current situation
  • Education Stakeholder outlook
  • Agent Outlook
  • Overall Sentiment of the Education Market
  • Current Focus
  • Experience/ Learnings from Online Agent Fairs
  • Topmost Student queries

Published weekly, the COVID-19 education team sentiment snapshot highlights information drawn from a survey conducted every week in an effort to gather on-ground intelligence from our education team to assist all our stakeholders (students, Universities, Agents, etc.) in preparing for the uncertainty surrounding the ongoing COVID-19 situation. This snapshot presents the insights from a survey conducted with our on-ground education team in India from June 22 – 26, 2020 and captures how the sentiments have evolved since the past week.

We surveyed 36 of our in-country representatives for various Universities across Australia, Canada, New Zealand, the United Kingdom, and the United States of America.


Key Findings

Education Team Outlook

  • Uncertain (28%)
  • Neutral (39%)
  • Positive (25%)
  • Negative (8%)

Student Outlook

  • Uncertain (50%)
  • Neutral (29%)
  • Positive (15%)
  • Negative (6%)

Education Stakeholder outlook

  • Uncertain (47%)
  • Neutral (31%)
  • Positive (20%)
  • Negative (2%)

Agent Outlook

  • Uncertain (33%)
  • Neutral (36%)
  • Positive (17%)
  • Negative (14%)

Overall Sentiment of the Education Market

  • Uncertain (53%)
  • Neutral (31%)
  • Positive (11%)
  • Negative (5%)

Top Student Queries

  • The major focus of the education team this week has been Conversion (75%) along with Engaging Stakeholders (72%).
  • The Education Team indicated spending 40-60% of their time this week on Student Counselling. Engaging stakeholders and Conversions.
  • 92% of our education team has attended more than 5 online agent fairs since the lockdown.
  • 28% of the team has also organised more than 5 online interactions in the last week alone to engage all the stakeholders. 53% of our team also participated in panels last week.
  • For reaching out to students for undergraduate programs, 42% of the education team is focussing on special agent events, 18% on career seminars by counsellors and 11% by career platform for schools.
  • Our team noticed a huge upsurge in Visa (83%) and Deferral/ refund related queries/requests (81%), 13%, and 8% increase respectively, from last week. Students are also increasingly raising queries regarding the impact of online classes on degree/ post-study work visas (78%).
  • In order to address these challenges, institutions are providing quick/regular updates to the students and our agents suggest 70% of the institutions have also started offering online start for the upcoming intake, an 11% increase since last week.
  • The education team suggests New Zealand (45%), followed by Canada (22%) and United Kingdom (17%) have done a good job of managing and communicating around the impact of COVID-19.

We will now be publishing the Education Team Sentiment Analysis biweekly. Stay Safe! 

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