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Key Highlights:

  • Education team outlook
  • Students outlook during the current situation
  • Education Stakeholder outlook
  • Agent Outlook
  • Overall Sentiment of the Education Market
  • Current Focus
  • Experience/ Learnings from Online Agent Fairs
  • Topmost Student queries

Published biweekly, the COVID-19 education team sentiment snapshot highlights information drawn from a survey conducted every two weeks in an effort to gather on-the-ground intelligence from our education team to assist all our stakeholders (students, Universities, Agents, etc.) in preparing for the uncertainty surrounding the ongoing COVID-19 situation. This snapshot presents the insights from a survey conducted with our education team in India from August 10 – 23, 2020, and captures how the sentiments have evolved in the past two weeks.

We surveyed 50 of our in-country representatives for various Universities across Australia, Canada, New Zealand, the United Kingdom, and the United States of America


Key Findings

 Education Team Outlook

  • Uncertain (30%)  7.5%
  • Neutral (46%),   8.5%
  • Positive (20%)
  • Negative (4%)  1%

Student Outlook

  • Uncertain (52%) 2 %
  • Neutral (26%)   4%
  • Positive (20%) 7.5%
  • Negative (2%)   3%

Education Stakeholder outlook

  • Uncertain (38%) 1.5%
  • Neutral (48%) 11.8%
  • Positive (12%) 11.8%
  • Negative (2%) 2%

Agent Outlook

  • Uncertain (38%) 3.38%
  • Neutral (46%) 4.62%
  • Positive (10%) 3.8%
  • Negative (6%) 2.56%

Overall Sentiment of the Education Market

  • Uncertain (50%) 8.97%
  • Neutral (38%) 12.35%
  • Positive (8%) 4.82%
  • Negative (4%) 1.44%

Top Student Queries

  • The major focus of the education team these past two weeks has been Student Counselling (76%),  Conversion (74%), and  Planning (66%).
  • The Education Team indicated spending 60-80% of their time these past two weeks on Planning, Engaging students and stakeholders, and Conversions.
  • 20% of the team has also organised more than 5 online interactions in the past two weeks alone to engage all the stakeholders. 42% of our team also participated in panels in the past two weeks.
  • For reaching out to students for undergraduate programs, 44% of the education team is focussing on special agent events24% on career seminars by counsellors and 18% by career platform for schools.
  • We continue to notice a high number of Deferral/refund related queries/requests (63%) and Visa related queries (78%), Students are again increasingly raising queries regarding University’s preparedness for COVID-19 (62%).
  • In order to address these challenges, institutions are providing quick/regular updates to the students and our agents suggest 84% of the institutions have also started offering online start for the upcoming intake. 
  • 24% of the education team suggests 20-40% of their pipeline will start online in 2020 and transition to campus next year.
  • 22% of our team suggests 40-60% of their pipeline is open for an online start in 2020 and transition to campus next year.
  • The education team suggests New Zealand (38%), Canada (26%), and the United Kingdom (26%) have done a good job of managing and communicating around the impact of COVID-19.

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