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Published biweekly, the COVID-19 education team sentiment snapshot highlights information drawn from a survey conducted every two weeks in an effort to gather on-the-ground intelligence from our education team to assist all our stakeholders (students, Universities, Agents, etc.) in preparing for the uncertainty surrounding the ongoing COVID-19 situation. This snapshot presents the insights from a survey conducted with our education team in India from August 24 – September 6, 2020, and captures how the sentiments have evolved in the past two weeks.

We surveyed 45 of our in-country representatives for various Universities across Australia, Canada, New Zealand, the United Kingdom, and the United States of America


Key Findings

 Education Team Outlook

  • Uncertain (24%)  6%
  • Neutral (56%) 10%
  • Positive (18%) 2%
  • Negative (2%) 2%

Student Outlook

  • Uncertain (47%) 5%
  • Neutral (36%) 10%
  • Positive (13%) 7%
  • Negative (4%) 2%

Education Stakeholder outlook

  • Uncertain (34%) 4%
  • Neutral (50%)  2%
  • Positive (16%) 4%
  • Negative (0%) 2%

Agent Outlook

  • Uncertain (41%) 3%
  • Neutral (45%) 1%
  • Positive (9%) 1%
  • Negative (5%) 1%

Overall Sentiment of the Education Market

  • Uncertain (38%) 12%
  • Neutral (42%) 4%
  • Positive (13%) 5%
  • Negative (7%) 3%

Top Student Queries

  • The major focus of the education team these past two weeks has been Student Counselling (74%), and 64% on Conversion, Engaging Stakeholders and Planning
  • The Education Team indicated spending 60-80% of their time these past two weeks on Planning, Student Counselling, Visa Counselling and Conversions
  • 33% of the team has also organised more than 5 online interactions in the past two weeks alone to engage all the stakeholders. 49% of our team also participated in panels in the past two weeks
  • For reaching out to students for undergraduate programs, 42% of the education team is focussing on special agent events9% on career seminars by counsellors and 25% by career platform for schools
  • We continue to notice a high number of Deferral/refund related queries/requests (76%) and Visa related queries (65%), Students are again increasingly raising queries regarding University’s preparedness for COVID-19 (58%)
  • In order to address these challenges, institutions are providing quick/regular updates to the students and our agents suggest 74% of the institutions have also started offering online start for the upcoming intake.
  • 34% of the education team suggests 20-40% of their pipeline will start online in 2020 and transition to campus next year
  • 34% of our team suggests 0-20% of their pipeline are open for an online start in 2020 and transition to campus next year and 22% of our team suggests 40-60% of their pipeline are open for an online start in 2020 and transition to campus next year
  • The education team suggests New Zealand (35%), UK (25%), Canada (22%) and Australia (16%) have done a good job of managing and communicating around the impact of COVID-19
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