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Published biweekly, the COVID-19 education team sentiment snapshot highlights information drawn from a survey conducted every two weeks in an effort to gather on-the-ground intelligence from our education team to assist all our stakeholders (students, Universities, Agents, etc.) in preparing for the uncertainty surrounding the ongoing COVID-19 situation. This snapshot presents the insights from a survey conducted with our education team in India from September 7 – September 20, 2020, and captures how the sentiments have evolved in the past two weeks.

We surveyed 40 of our in-country representatives for various Universities across Australia, Canada, New Zealand, the United Kingdom, and the United States of America


Key Findings

 Education Team Outlook

  • Uncertain (22%) 2%
  • Neutral (52%) 4%
  • Positive (21%) 3%
  • Negative (5%) 3%

Student Outlook

  • Uncertain (42%) 5%
  • Neutral (35%) 1%
  • Positive (20%) 7%
  • Negative (3%) 1%

Education Stakeholder outlook

  • Uncertain (27%) 7%
  • Neutral (50%)
  • Positive (18%) 2%
  • Negative (5%) 5%

Agent Outlook

  • Uncertain (28%) 13%
  • Neutral (57%) 12%
  • Positive (10%) 1%
  • Negative (5%)

Overall Sentiment of the Education Market

  • Uncertain (30%) 8%
  • Neutral (52%) 10%
  • Positive (13%)
  • Negative (5%) 2%

Top Student Queries

  • The major focus of the education team these past two weeks have been Student Counselling (78%), Conversion (68%) and Planning (56%).
  • The Education Team indicated spending 60-80% of their time these past two weeks on Planning, Engaging students and stakeholders and Conversions.
  • 40%of the team has also organised more than 5 online interactions in the past two weeks alone to engage all the stakeholders. 36% of our team also participated in panels in the past two weeks.
  • For reaching out to students for undergraduate programs, 42% of the education team is focussing on special agent events,28% by career platform for schools and 18% on career seminars by counsellors
  • We continue to notice a high number of Deferral/refund related queries/requests (78%) and Visa related queries (76%), Students are again increasingly raising queries regarding University’s preparedness for COVID-19 (67%).
  • In order to address these challenges, institutions are providing quick/regular updates to the students and our agents suggest 55% of the institutions have also startedoffering online start while 28% have started offering a hybrid delivery of programs, for the upcoming intake. 
  • 20% of the institutions that our education team support has opened their campus in August’20, while 48% institutions are planning the same for September this year. 16% team also suggests that their institution will not open for fall this year.
  • 28% of the education team suggests 20-40% of their pipeline will start online in 2020 and transition to campus next year.
  • 25% of our team suggests 40-60% of their pipeline are open for an online start in 2020 and transition to campus next year.
  • The education team suggests that the United Kingdom (32%)New Zealand (28%) and Canada (22%) have done a good job of managing and communicating around the impact of COVID-19.
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