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Published biweekly, the COVID-19 education team sentiment snapshot highlights information drawn from a survey conducted every two weeks in an effort to gather on-the-ground intelligence from our education team to assist all our stakeholders (students, Universities, Agents, etc.) in preparing for the uncertainty surrounding the ongoing COVID-19 situation. This snapshot presents the insights from a survey conducted with our education team in India from November 23 – December 6 and captures how the sentiments have evolved in the past two weeks.

We surveyed 35 of our in-country representatives for various Universities across Australia, Canada, New Zealand, the United Kingdom, and the United States of America


Key Findings

 Education Team Outlook

  • Uncertain (17%) 17%
  • Neutral (54%) 
  • Positive (23%) 9%
  • Negative (6%) 6%

Student Outlook

  • Uncertain (28%) 26%
  • Neutral (47%) 12%
  • Positive (19%) 12%
  • Negative (6%) 2%

Education Stakeholder outlook

  • Uncertain (30%) 4%
  • Neutral (48%) 2%
  • Positive (19%)  7%
  • Negative (3%)  1%

Agent Outlook

  • Uncertain (25%) 11%
  • Neutral (50%) 14%
  • Positive (21%) 9%
  • Negative (4%) 12%

Overall Sentiment of the Education Market

  • Uncertain (26%) 17%
  • Neutral (47%) 1%
  • Positive (21%) 14%
  • Negative (6%) 2%

Source countries the education team supported in the last 4 weeks


Top Student Queries

  • The major focus of the education team these past two weeks has been Student Counselling (69%), Conversion (69%), Engaging Stakeholders (66%), Planning/Research (63%), and Agent Fairs (51%)
  • 52% of our education team attends  1-2 agent fairs daily
  • 46% of our team has participated in panels in the past two weeks
  • For reaching out to students for undergraduate programs, 53% of the education team is focussing on special agent events and 13% by career counselling platforms for schools
  • 29% of the education team suggests that one of the major challenges for online events is that there are so many of them to attend. This according to them is also contributing to their fatigue (30%). 20% of them also suggests that the quality of students attending the event is not very good either
  • While working with high schools, the education team suggests that major challenges they faced are delay in high school exam results, postponement of board exams, a low number of students for UG programs, student’s webinar fatigue, Individual school sessions online are slowing as the school wish to scale down on screen time for students
  • The education team suggests that while working with agents, the major challenges they faced are Low conversion rate, a large number of agent eventsdeferral quests, Low conversions due to Australian border being closed, Poor quality of students and overall uncertainty
  • We noticed a decline in the number of Visa related queries (66%) and the University’s preparedness for COVID-19 (66%). The team still seems to be receiving Deferral/refund related queries/requests (63%), and Program schedule related queries (54%) 
  • 63% of the education team suggests that campuses will be fully open in September 2021, while 17% suggest June 2021
  • 88% of the education team suggests that the institutions they support are looking for local partners in India to run TNEcohorts
  • The education team suggests that the UK (46%), Canada (36%) and New Zealand (20%), have done a good job of managing and communicating around the impact of COVID-19
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