Published biweekly, the COVID-19 education team sentiment snapshot highlights information drawn from a survey conducted every two weeks in an effort to gather on-the-ground intelligence from our education team to assist all our stakeholders (students, Universities, Agents, etc.) in preparing for the uncertainty surrounding the ongoing COVID-19 situation. This snapshot presents the insights from a survey conducted with our education team in India from December 7 – December 20, 2020.

We surveyed 34 of our in-country representatives for various Universities across Australia, Canada, New Zealand, the United Kingdom, and the United States of America

Key Findings

 Education Team Outlook

  • Uncertain (15%) 2%
  • Neutral (65%) 11%
  • Positive (21%) 2%

Student Outlook

  • Uncertain (38%) 10%
  • Neutral (47%) 
  • Positive (15%) 4%

Education Stakeholder outlook

  • Uncertain (23%) 7%
  • Neutral (64%) 16%
  • Positive (13%) 6%

Agent Outlook

  • Uncertain (33%) 8%
  • Neutral (54%) 4%
  • Positive (13%) 8%

Overall Sentiment of the Education Market

  • Uncertain (27%) 1%
  • Neutral (61%) 14%
  • Positive (12%) 9%

Source countries the education team supported in the last 4 weeks

Top Student Queries

  • The major focus of the education team these past two weeks have been Conversion (77%),  Planning/Research (65%), Student Counselling (62%) and Engaging Stakeholders (59%)
  • 56% of our education team attends  1-2 agent fairs daily
  • 68% of our team has participated in panels in the past two weeks
  • For reaching out to students for undergraduate programs, 50% of the education team is focussing on special agent events, 12% by career seminars by counsellors and 9% by career counselling platforms for schools 
  • 29% of the education team suggests that one of the major challenges for online events is that there are so many of them to attend. This according to them is also contributing to their fatigue (32%). 24% of them also suggests that the quality of students attending the event is not very good either
  • While working with high schools, the education team suggests that major challenges they faced are too many virtual events for students and thus a low turnout at times, Uncertainty of exams and delay in results, loss of connection with students and parents
  • The education team suggests that while working with agents, the major challenges they faced are Student retention, Demotivated students, too many online engagements, Uncertainty over exams and results, Low conversion rate and overall uncertainty
  • We noticed an increase in the number of Visa related queries (74%), Deferral / Refund related queries (71%) and queries regarding the impact on online classes (68%)
  • 65% of the education team suggests that campuses will be fully open in September 2021, while 27% suggest June 2021
  • 85% of the education team suggests that the institutions they support are looking for local partners in India to run TNE cohorts
  • The education team suggests that the UK (27%), Canada (27%), New Zealand (18%) and Australia (15%) have done a good job of managing and communicating around the impact of COVID-19
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