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Published biweekly, the COVID-19 education team sentiment snapshot highlights information drawn from a survey conducted every two weeks in an effort to gather on-the-ground intelligence from our education team to assist all our stakeholders (students, Universities, Agents, etc.) in preparing for the uncertainty surrounding the ongoing COVID-19 situation. This snapshot presents the insights from a survey conducted with our education team in India from January 25 – February 7, 2021.

We surveyed 39 of our in-country representatives for various Universities across Australia, Canada, New Zealand, the United Kingdom, and the United States of America


Key Findings

 Education Team Outlook

  • Uncertain (23%) 6%
  • Neutral (33%) 12%
  • Positive (39%) 18%
  • Negative (5%)

Student Outlook

  • Uncertain (28%) 2%
  • Neutral (39%) 1%
  • Positive (28%) 3%
  • Negative(5%) 2%

Education Stakeholder outlook

  • Uncertain (31%) 6%
  • Neutral (38%) 16%
  • Positive (28%) 10%
  • Negative(3%)

Agent Outlook

  • Uncertain (26%) 3%
  • Neutral (43%) 6%
  • Positive (23%) 3%
  • Negative(8%)

Overall Sentiment of the Education Market

  • Uncertain (33%) 
  • Neutral (39%) 6%
  • Positive (25%) 8%
  • Negative(3%) 3%

Source countries the education team supported in the last 4 weeks


Top Student Queries

  • The major focus of the education team in the next two weeks will be Agent Fairs (74%), Student Counselling (67%), Planning/Research (64%), and Engaging Stakeholders (59%)
  • 67% of our education team foresees to attend  1-2 agent fairs daily
  • 62% of our team has participated in panels in the past two weeks
  • For reaching out to students for undergraduate programs, 46% of the education team is focussing on special agent events, 18% by career counselling platforms for schools and 5% career seminars by counsellors 
  • 23% of the education team suggests that one of the major challenges for online events is that there are so many of them to attend and this according to them is also contributing to their fatigue (28%). 15% of the education team suggests that there are very few events to attend. 28% of them also suggests that the quality of students attending the event is not very good either
  • While working with high schools, the education team suggests that major challenges they faced are Delay in results and online classes impacting the 2021 session, Difficulty in setting up new relationships virtually being a high touch market, Delay in exam results of CBSE and ISC students, Parents are wary of sending their students under current circumstances, Contacting school Counsellors and Uncertainty of exams and delay in results
  • The education team suggests that while working with agents, the major challenges they faced are too many agent fairs, Students indecisiveness impacting agents working this year, Extension of lockdown in the UK and all teaching going online, Uncertainty over exams and results, Low conversion rate and overall uncertainty
  • The Education team foresees an increase in the number of Entry Requirement and application procedure-related queries (67%). they also foresee queries such as Deferral / Refund related (59%), University Preparedness for COVID-19 (59%) and Program Schedule Related (59%)
  • 62% of the education team suggests that campuses will be fully open in September 2021, while 15% suggest June 2021 
  • 85% of the education team suggests that the institutions they support are looking for local partners in India to run TNE cohorts
  • The education team suggests that New Zealand (33%), Canada (23%) and the UK (23%) have done a good job of managing and communicating around the impact of COVID-19
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