Published biweekly, the COVID-19 education team sentiment snapshot highlights information drawn from a survey conducted every two weeks in an effort to gather on-the-ground intelligence from our education team to assist all our stakeholders (students, Universities, Agents, etc.) in preparing for the uncertainty surrounding the ongoing COVID-19 situation. This snapshot presents the insights from a survey conducted with our education team in India from February 8 – February 21, 2021.

We surveyed our in-country representatives for various Universities across Australia, Canada, New Zealand, the United Kingdom, and the United States of America

Key Findings

 Education Team Outlook

  • Uncertain (22%) 1%
  • Neutral (59%) 26%
  • Positive (19%) 20%

Student Outlook

  • Uncertain (31%) 3%
  • Neutral (53%) 14%
  • Positive (16%) 12%

Education Stakeholder outlook

  • Uncertain (23%) 8%
  • Neutral (60%) 22%
  • Positive (17%) 11%

Agent Outlook

  • Uncertain (21%) 5%
  • Neutral (62%) 19%
  • Positive (17%) 6%

Overall Sentiment of the Education Market

  • Uncertain (28%) 5%
  • Neutral (53%) 14%
  • Positive (19%) 6%

Source countries the education team supported in the last 4 weeks

Top Student Queries

  • The major focus of the education team in the next two weeks will be Agent Fairs (72%), Planning/Research (72%), Student Counselling (69%), Engaging Stakeholders (63%),  Agent Training (53%) and Conversion (44%)
  • 69% of our education team foresees to attend  1-2 agent fairs daily
  • 63% of our team has participated in panels in the past two weeks
  • For reaching out to students for undergraduate programs, 56% of the education team is focussing on special agent events and 19% on career counselling platforms for schools 
  • 47% of the education team suggests that one of the major challenges for online events is that there are so many of them to attend and this according to them is also contributing to their fatigue (28%). 22% of them also suggests that the quality of students attending the event is not very good either
  • While working with high schools, the education team suggests that major challenges they faced are Delay in results, Schools learning process, communications sent to students and implementation of the same in the time period. Student performances are hard to track, Parents reluctant to send children for undergraduate studies
  • The education team suggests that while working with agents, the major challenges they faced are too many agent fairs, Bulk Applications, poor student quality and incomplete documentation, Too many waivers request, Market uncertainties, student visa processing delays, the impact of the pandemic on the financial capabilities of students Uncertainty over exams and results, Low conversion rate and overall uncertainty
  • The Education team foresees an increase in the number of queries regarding University Preparedness for COVID-19 (72%) and Deferral / Refund related (69%). they also foresee queries such as Entry Requirement and application procedure-related (59%) and Program Schedule Related (53%)
  • 78% of the education team suggests that campuses will be fully open in September 2021
  • 88% of the education team suggests that the institutions they support are looking for local partners in India to run TNE cohorts
  • The education team suggests that the UK (38%), New Zealand (22%) and Canada (19%) have done a good job of managing and communicating around the impact of COVID-19
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