Published biweekly, the COVID-19 education team sentiment snapshot highlights information drawn from a survey conducted every two weeks in an effort to gather on-the-ground intelligence from our education team to assist all our stakeholders (students, Universities, Agents, etc.) in preparing for the uncertainty surrounding the ongoing COVID-19 situation. This snapshot presents the insights from a survey conducted with our education team in Malaysia from April 5 – April 18, 2021.

We surveyed our in-country representatives for various Universities across Australia, Canada, New Zealand, the United Kingdom, and the United States of America

Key Findings

 Education Team Outlook

  • Neutral (100%)

Student Outlook

  • Uncertain (50%) 
  • Positive (50%) 

Education Stakeholder outlook

  • Uncertain (50%) 
  • Positive (50%) 

Agent Outlook

  • Uncertain (50%) 
  • Positive (50%) 

Overall Sentiment of the Education Market

  • Uncertain (100%) 

Source countries the education team supported in the last 4 weeks

Top Student Queries

  • The major focus of the education team in the next two weeks will be Conversion (100%), Student Counselling (50%), Engaging Stakeholders (50%) & Agent Fairs (50%)
  • 50% of our education team foresees to attend  3 agent fairs weekly, while 25% foresee attending 2 agent fairs weekly & 25% foresee attending 1 agent fair weekly
  • 100% of our team foresees participating in panels in the next two weeks
  • For reaching out to students for undergraduate programs, 50% of the education team is focussing on career counselling platforms for schools, 25% on special agent events and 25% on career counselling platforms for schools 
  • 25% of the education team suggests that one of the major challenges for online events is that there are so many of them to attend and this according to them is also contributing to their fatigue (50%). 50% of them also suggests that the quality of students attending the event is not very good either
  • While working with high schools, the education team suggests that major challenges they faced are Physical interactions, parents and students will turn to local THE options instead of overseas until they are assured of the situation in the UK is definitely safe to travel, Virtual events are not preferred
  • The education team suggests that while working with agents, the major challenges they faced are Interaction, competition among universities as every university will be more aggressive in recruiting students, Conversions and uncertainties
  • The Education team foresees an increase in the number of queries regarding Program schedule related(81%), Visa related(73%) and University preparedness for COVID-19(73%)
  • 75% of the education team suggests that International campuses will be fully open for international students in September 2021, while 25% suggest November 2021
  • 50% of the education team suggests that Local campuses will be fully open in July 2021, while 25% suggest August 2021 and 25% suggest September 2021
  • 50% of the team n average estimates 25-50 of students in Southeast Asia are currently taking remote classes, while 50% of the team estimates 1-25 students
  • 100% of the education team suggests that the institutions they support are looking for local partners to run TNE cohorts
  • The education team suggests that the UK (50%)  and China (50%) have done a good job of managing and communicating around the impact of COVID-19
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