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Published biweekly, the COVID-19 education team sentiment snapshot highlights information drawn from a survey conducted every two weeks in an effort to gather on-the-ground intelligence from our education team to assist all our stakeholders (students, Universities, Agents, etc.) in preparing for the uncertainty surrounding the ongoing COVID-19 situation. This snapshot presents the insights from a survey conducted with our education team in India from June 28 – July 11, 2021.

We surveyed our in-country representatives for various Universities across Australia, Canada, New Zealand, the United Kingdom, and the United States of America


% of Respondents by Country


Key Findings

 Education Team Outlook

  • Uncertain (22%) 7%
  • Neutral (56%) 1%
  • Positive (19%) 3%
  • Negative (3%) 3%

Student Outlook

  • Uncertain (31%) 11%
  • Neutral (38%) 2%
  • Positive (19%) 6%
  • Negative (12%) 3%

Education Stakeholder outlook

  • Uncertain (27%) 2%
  • Neutral (40%) 17%
  • Positive (27%) 16%
  • Negative (6%) 3%

Agent Outlook

  • Uncertain (29%) 17%
  • Neutral (50%) 23%
  • Positive (14%) 2%
  • Negative (7%) 8%

Overall Sentiment of the Education Market

  • Uncertain (19%) 23%
  • Neutral (62%) 20%
  • Positive (16%) 7%
  • Negative (3%) 4%

Source countries the education team supported in the last 4 weeks


Top Student Queries

  • The major focus of the education team in the next two weeks will be Student Counselling (72%), Conversion (66%), Planning/Research (59%), Engaging Stakeholders (53%), Agent Fairs (50%), Agent Training (41%), Pre-departure briefing (35%) & Visa Counselling (31%)
  • 44% of our education team foresees to attend  1 agent fair weekly, while 28% foresee attending 2 agent fairs weekly
  • 72% of our team foresees participating in panels in the next two weeks
  • For reaching out to students for undergraduate programs, 50% of the education team is focussing on special agent events, 22% of the education team is focussing on the Career Counselling platform for schools, & 6% of them on career seminars by counsellors
  • While working with high schools, the education team suggests that major challenges they faced are Examinations and delayed results, face to face interactions, CBSE grading, students are not sure about their further education, especially streams, Zoom Fatigue and unwillingness to sit through the online seminars
  • The education team suggests that while working with agents, the major challenges they faced are Uncertainty around students fully studying on campus, Border restrictions, focus on other destinations, Australian borders are closed due to travel restrictions since March 2020 and it is hard for agents to talk about Australia to the student as student destination, English language requirements, students are not ready to attempt IELTS or PTE, deferral requests & conversions
  • 31% of the education team suggests that Local campuses will be fully open for students in September 2021, 25% suggest December 2021, 25% suggest 2022, while 13% suggest  November 2021 & 10% suggest 
  • 19% of the education team suggests that the institutions they support are looking for local partners to run TNE cohorts
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