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Published biweekly, the COVID-19 education team sentiment snapshot highlights information drawn from a survey conducted every two weeks in an effort to gather on-the-ground intelligence from our education team to assist all our stakeholders (students, Universities, Agents, etc.) in preparing for the uncertainty surrounding the ongoing COVID-19 situation. This snapshot presents the insights from a survey conducted with our education team in India from Nov 2 – Nov 14, 2021.

We surveyed our in-country representatives for various Universities across Australia, Canada, New Zealand, the United Kingdom, and the United States of America


% of Respondents by Country


Key Findings

 Education Team Outlook

  • Neutral (43%)
  • Positive (57%) 

Student Outlook

  • Uncertain (7%) 
  • Neutral (43%) 14%
  • Positive (50%) 7%

Education Stakeholder outlook

  • Neutral (50%)  8%
  • Positive (50%) 8%

Agent Outlook

  • Uncertain (8%) 6%
  • Neutral (25%) 18%
  • Positive (59%) 16%
  • Negative (8%) 8%

Overall Sentiment of the Education Market

  • Uncertain (7%) 7%
  • Neutral (43%) 7%
  • Positive (50%) 9%

Source countries the education team supported in the last 4 weeks


Top Student Queries

  • The major focus of the education team in the next two weeks will be Engaging Stakeholders (78%), Student Counselling (78%), Conversion (64), Planning/Research (57%), Agent Fairs (50%), Agent Training (36%), Visa Counselling (14%), Pre-departure briefing (7%)
  • 29% of our education team foresees to attend  1 agent fair weekly, while 21% foresee attending 2 agent fairs weekly & 7% foresee attending 3 agent fair weekly
  • 57% of our team foresees participating in panels in the next two weeks
  • While working with high schools, the education team suggests that major challenges they see in 2022 is Uncertainty of in-person classes/meetings, getting permissions for fairs, since class 12 midterm exams are taking place in December, the second term can be delayed.
  • While working with high schools, the education team suggests the opportunities they see in 2022 are Acceptance of coronavirus, In- person meetings with counselors, UK back as emerging destination and rise in quality applications
  • The education team suggests that while working with agents, the major challenges they see in 2022 are For Australia the opening of International borders for Feb 2022. It looks that the Feb 2022 limited number of student may enter Australian Feb 2022 and may take July 2022 intake for the full enrollment, Agent fairs in person during COVID, Desire to bring on Universities for in person activities but not fully prepared, impatient students/applicants , identifying fraudulent & non genuine queries /documents , with too many applicants following up with students & parents , and maintaining consistent customer service so not to loose students to other agents., Opening of Oz and NZ borders
  • While working with Agents, the education team suggests the opportunities they see in 2022 are more f2f agent events, Agents are hopeful for 2022 three intakes in Australia, better business than last year with many youngsters keen on studying abroad, Numbers likely to grow
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