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Published biweekly, the COVID-19 education team sentiment snapshot highlights information drawn from a survey conducted every two weeks in an effort to gather on-the-ground intelligence from our education team to assist all our stakeholders (students, Universities, Agents, etc.) in preparing for the uncertainty surrounding the ongoing COVID-19 situation. This snapshot presents the insights from a survey conducted with our education team in the US from April 19 – May 2, 2021.

We surveyed our in-country representatives for various Universities across Australia, Canada, New Zealand, the United Kingdom, and the United States of America


Key Findings

 Education Team Outlook

  • Uncertain (20%) 20%
  • Neutral (20%)
  • Positive (60%) 20%

Student Outlook

  • Uncertain (25%) 25%
  • Positive (75%) 25%

Education Stakeholder outlook

  • Uncertain (25%) 25%
  • Positive (75%) 25%

Agent Outlook

  • Positive (100%) 

Overall Sentiment of the Education Market

  • Uncertain (20%) 
  • Neutral (20%) 20%
  • Positive (60%) 20% 

Top Student Queries

  • The major focus of the education team in the next two weeks will be Conversion (100%), Student Counselling (40%), Visa Counselling (40%), Engaging Stakeholders (40%), Planning/Research (20%),  &Pre-departure briefing (20%)
  • 60% of our education team foresees to attend  2 agent fairs weekly, while 20% foresee attending 4 agent fairs weekly & 20% foresee attending 8 agent fairs weekly
  • 80% of our team foresees participating in panels in the next two weeks
  • For reaching out to students for undergraduate programs, 100% of the education team is focussing on College Fairs, Webinars focused on UG students (80%), High School Visits (80%), Special agent events focused on UG students (60%), & Transfer Fairs (60%)
  • 40% of the education team suggests that one of the major challenges for online events is that there are so many of them to attend and this according to them is also contributing to their fatigue (80%). 20% of them also suggests that there are too few events while 40% suggest that the quality of students is very poor
  • 80% of the team suggest they will be supporting Canada (80% ), Latin America (60%),  South America(40%), SE Asia(20% ) and  Asia (20%)
  • While working with high schools, the education team suggests that major challenges they faced are not being able to do on-campus meetings with students and counselors, Exam scores, Zoom fatigue and information overload, Students not attending virtual fairs their school puts on/promote, Over-saturation of virtual events and fairs for students and parents
  • The education team suggests that while working with agents, the major challenges they faced are Agents bringing students that have mitigating circumstances that they want to be overlooked for entry to the University, Differentiating the supported university from other similar institutions in London so that agents recommend us
  • The Education team foresees an increase in the number of queries regarding  University preparedness for COVID-19 (100%), Visa (80%), & Impact on online classes (80%)
  • 40% of the education team suggests that International campuses will be fully open for international students in October 2021, while 20% suggest September 2021, 20% suggest December 2021 and 20% suggest September 2022
  • 40% of the education team suggests that Local campuses will be fully open in August 2021, while 20% suggest September 2021 and 20% suggest January 2022
  • 40% of the team suggests that on average 25-50 of students in the US are currently taking remote classes, while 40% of the team estimates 1-25 students and  20% of the team estimates 100+ students
  • The education team suggests that the UK (60%)  and New Zealand (40%) have done a good job of managing and communicating around the impact of COVID-19
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